nsfas call centre

nsfas call centre

nsfas call centre

nsfas call centre

In the event of an issue, applicants can use the contact information provided by the National Student Financial Aid Scheme (NSFAS).

The above web site provides contact information for NSFAS applicants, which can be found below.

Virtual Contact Center for NSFAS

Email: info@nsfas.org.za
Facebook:National Student Financial Aid Scheme
Twitter: @myNSFAS
Instagram: @myNSFAS

See nsfas applicant benefits for further information.

Enquiries about accounts, payments, and balances

For questions about payments and balances, please contact:

Tel No.: 08000 67327
Email: collections@nsfas.org.za

If you have any general questions about your accounts, please contact us.:
Email: queries@nsfas.org.za

If you have any general, student, or NSFAS Wallet questions, please contact us.

For all other student-related inquiries, please contact:
Tel No.: 08000 67327
Email: info@nsfas.org.za

Postal Address
University and TVET College documents
Private Bag X4, Plumstead 7801, South Africa

Postal Address
NSFAS Wallet documents
Private Bag X6, Plumstead 7801, South Africa

Physical Address
10 Brodie Road, House Vincent 2nd Floor, Wynberg, Cape Town 7700

Also see the deadline for nsfas applications.

To report fraud or corruption that has been discovered or witnessed:

Tel No.: 0860 247 653
Email: nsfas@thehotline.co.za

Fax2Email: 086 726 1681
SMS Call Back Number: 30916

For the purpose of submitting legal documents to the National Student Financial Aid Scheme.

Legal documents that are not sent and logged through this specific mailbox will be considered invalid and will be ignored.

Email: legal@nsfas.org.za

Outreach and invitations to community events

For any questions about outreach or invitations to community events, please contact:

Tel No.: 021 763 3200
Email: outreach@nsfas.org.za


Please contact the following for all media inquiries:

Tel No: 021 763 3200
Email: media@nsfas.org.za

NSFAS call center: The contact center is the primary point of contact for students and is an important part of NSFAS’ student-centered model. The contact center’s objective is to become a center of excellence for all of our stakeholders by being accessible, transparent, and dependable. This pertains to the goal of providing each business customer with the finest possible experience.

We strive to improve positive word-of-mouth among our students on a regular basis. Student satisfaction ratings are one of the key indicators used to evaluate the NSFAS call center staff’s effectiveness. Customers are frequently polled following phone calls to rate the level of service received and to guarantee that continuing improvements are made.

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